Movers Islington Terms and Conditions of Service

These Terms and Conditions set out the basis on which Movers Islington provides removal, packing, transportation, storage coordination and related services to domestic and commercial customers within the United Kingdom. By placing a booking with Movers Islington, you agree that these Terms and Conditions apply to all services we carry out for you, unless otherwise agreed in writing.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Client means the person, company or organisation requesting the services and responsible for payment.

We and Us means Movers Islington and any employees, agents or subcontractors engaged to carry out the services.

Services means removal, packing, loading, unloading, transportation, delivery, and any additional work agreed in writing.

Goods means all items and personal property that we are asked to handle, pack, move, transport, store or dispose of.

Contract means the legally binding agreement between you and us for the provision of services, incorporating these Terms and Conditions and any written quotation or confirmation we issue.

2. Booking Process

2.1 All bookings for services must be made directly with us. A booking may be made following an in person survey, a remote survey, or based on information you provide, including property size, access details, inventory and any special requirements.

2.2 You are responsible for ensuring that all information you provide to us during the enquiry and booking process is accurate and complete. Our quotation and service plan will be based on this information. If the information is incorrect or incomplete, additional charges may apply and we may not be able to complete the work as originally scheduled.

2.3 A booking is only confirmed when we have issued written confirmation, which may be by letter, text message or digital confirmation, and you have accepted these Terms and Conditions. We reserve the right to decline any booking at our discretion.

2.4 The quotation we provide is based on the details supplied and is normally a fixed price, subject to these Terms and Conditions. Any variations in the volume of goods, access conditions, timing or services required may result in an adjusted quotation or additional charges.

2.5 Where a survey could not be completed or was limited, the quotation may be an estimate. In such cases, the final price may differ based on the actual work required on the day of the move.

3. Services Provided

3.1 We will carry out the services with reasonable care and skill, using appropriate vehicles, equipment and personnel.

3.2 Unless explicitly included in the quotation, our services do not cover the disconnection or reconnection of appliances, dismantling or reassembly of furniture, removal of fixtures and fittings, or work requiring specialist skills or certification.

3.3 We do not handle, pack or transport prohibited, dangerous or illegal items, including but not limited to explosives, flammable substances, hazardous chemicals, firearms, drugs, or items requiring special licences or conditions to move.

3.4 It is your responsibility to ensure that any items falling into a regulated or restricted category are declared to us in advance. We may refuse to carry any items that we reasonably consider unsafe or unsuitable for transport.

3.5 We may use subcontractors or additional vehicles to complete the services. In such cases, these Terms and Conditions will still apply, and we remain responsible for managing the service provided.

4. Client Responsibilities

4.1 You must ensure that adequate access is available at all collection and delivery addresses, including parking, lift access and clear paths. Any restrictions such as parking limitations, vehicle height restrictions or time limits must be disclosed to us before the booking is confirmed.

4.2 You are responsible for securing any required permits or permissions for parking or road access, unless we have expressly agreed to arrange them as part of a written service plan. Any fines or penalties arising from inadequate permits or incorrect information may be charged to you.

4.3 All goods must be properly packed and made ready for removal prior to our arrival, unless you have booked a packing service. Fragile or valuable items must be clearly labelled and suitably protected.

4.4 You must be present, or represented by an authorised person, at the collection and delivery addresses to oversee the work, confirm instructions, and sign any paperwork. If no authorised person is present, we will complete the work as we consider appropriate and will not be liable for any loss arising from your absence.

4.5 You are responsible for checking that nothing that should be moved is left behind and that nothing is taken away in error. We are not responsible for any future costs associated with goods left at, or removed from, a property by mistake if you were present or represented during the move.

5. Payments and Charges

5.1 All charges are stated exclusive of any applicable taxes unless otherwise indicated. Any taxes or statutory charges that apply to the services will be payable by you in addition to our quoted price.

5.2 A deposit or full payment may be required at the time of booking or prior to the service date, as specified in your booking confirmation. Where a deposit is required, your booking is not fully secured until the deposit has been received.

5.3 Unless otherwise agreed in writing, the balance of any charges is payable on or before completion of the services. We reserve the right to withhold delivery of goods or cease work if payment is not made when due.

5.4 Payments may be made by accepted methods as notified to you during booking or confirmation. You are responsible for any bank charges or transaction fees incurred when making payment.

5.5 If payment is not made by the due date, we reserve the right to charge interest on the outstanding amount at the prevailing statutory rate until payment is received in full. We may also recover any reasonable costs incurred in pursuing outstanding sums.

5.6 Where additional work is requested or required on the day of the move that was not included in the original quotation, such as extra stops, additional packing, waiting time, or handling unexpected items, additional charges will apply at our standard rates.

6. Cancellations and Amendments

6.1 If you need to cancel or postpone your booking, you must notify us as soon as possible. Cancellation charges may apply depending on the notice period given.

6.2 Where cancellation notice is received more than 7 days before the scheduled service date, we may refund any deposit paid, subject to an administrative fee. Where cancellation is received between 7 days and 48 hours before the service date, we may retain some or all of the deposit to cover lost bookings and preparation costs.

6.3 If you cancel or postpone the services less than 48 hours before the scheduled start time, we reserve the right to charge up to 100 percent of the quoted price to cover labour, vehicle allocation and operational costs.

6.4 If you request a change of date, address, or scope of services, we will make reasonable efforts to accommodate your request but cannot guarantee availability. Any change may result in a revised quotation and additional charges.

6.5 We may cancel or suspend the services if you fail to pay any sums due, if you materially breach these Terms and Conditions, or if carrying out the services would be unsafe, unlawful or impossible due to circumstances beyond our control.

7. Waiting Time and Delays

7.1 You must ensure that the property is ready for access and that keys or entry arrangements are in place for the agreed start time. If our team is unable to start work due to delay in access, additional waiting time charges may apply.

7.2 We are not responsible for delays caused by third parties, including but not limited to landlords, agents, solicitors, building management, or public authorities. Any additional time spent waiting or working as a result of such delays may be charged at our standard hourly rates.

7.3 While we will make reasonable efforts to adhere to agreed schedules, timing is not guaranteed and is given as an estimate only. We are not liable for any indirect loss, consequential loss, or loss of earnings arising from delays, unless such loss directly results from our negligence.

8. Liability for Loss or Damage

8.1 We will exercise reasonable care in handling your goods. Our liability for loss or damage to goods, property or premises is subject to the limitations set out in this section.

8.2 We are not liable for loss or damage arising from inherent defects, pre existing damage, wear and tear, poor construction, or the nature or condition of the goods themselves. This includes items that are fragile, self assembled, or not designed to be moved once constructed.

8.3 We are not responsible for damage to furniture or appliances that must be forced through tight spaces, narrow stairs, doorways or access points where you have requested us to proceed despite reasonable risk. We may require written or verbal confirmation from you before attempting such moves.

8.4 We are not liable for the loss of or damage to jewellery, cash, financial documents, important papers, or items of exceptional value unless these have been specifically declared to us in writing and we have agreed in writing to handle them.

8.5 Our total liability for any claim for loss of or damage to goods, property or premises, whether arising from negligence, breach of contract or otherwise, shall not exceed a reasonable replacement or repair cost, subject to any specific limits outlined in your quotation or confirmation.

8.6 We are not liable for any consequential or indirect loss, including but not limited to loss of profit, loss of use, loss of opportunity or emotional distress resulting from loss of or damage to goods or delays in service.

8.7 Any claim for loss or damage must be notified to us in writing as soon as reasonably possible and in any event within 7 days of completion of the services. You must provide reasonable evidence and access to inspect any alleged damage. Failure to notify us within this time frame may affect our ability to investigate and may limit our liability.

9. Excluded Items and Special Risks

9.1 The following items are excluded from our liability unless expressly agreed in writing: precious stones, precious metals, antiques, works of art, collections, watches, heirlooms, electronic data, software, plants, animals, perishable goods, and any goods requiring special handling or temperature controlled transport.

9.2 We do not transport live animals, prohibited substances, illegal goods, or items that pose a health, safety or environmental risk. If such items are discovered during the course of our work, we may suspend services and you will be responsible for any resulting costs, including disposal and cleaning.

9.3 You must ensure that all appliances, such as fridges, freezers, washing machines and cookers, are disconnected, drained and prepared for transport in accordance with manufacturer guidelines. We are not liable for internal damage or malfunction arising from improper preparation.

10. Waste, Disposal and Environmental Regulations

10.1 Where you request removal and disposal of unwanted items, this will be treated as a separate waste or clearance service and may be subject to additional charges.

10.2 We will handle waste and unwanted items in accordance with applicable UK waste and environmental regulations. This may include transporting items only to approved facilities and separating recyclables where possible.

10.3 You must not request us to dispose of hazardous or prohibited waste, including but not limited to asbestos, chemicals, oils, paints, clinical waste, gas cylinders or any regulated materials. We may refuse to handle any item that we consider to be hazardous or unsuitable for standard disposal.

10.4 Where we agree to remove waste or unwanted goods, you warrant that you have the right to dispose of those items and that they do not breach any legal or third party rights. You will indemnify us against any claims or penalties arising from unlawful disposal where you have provided incorrect or incomplete information.

11. Insurance

11.1 We maintain appropriate insurance cover for our operations in line with industry practice. Details of our insurance may be provided on request.

11.2 It is your responsibility to ensure that the level of protection offered by our cover is sufficient for your needs. You may wish to arrange additional insurance for high value or fragile items, or for wider cover than that included in our standard policy.

12. Force Majeure

12.1 We are not liable for any delay, cancellation or failure to perform our obligations where such failure is caused by events beyond our reasonable control. This may include severe weather, road closures, accidents, civil unrest, industrial action, public emergencies, or failure of utilities.

12.2 If a force majeure event occurs, we will notify you as soon as reasonably possible and will make reasonable efforts to rearrange or complete the services once the event has passed. Additional charges may apply where extra costs are incurred.

13. Complaints and Dispute Resolution

13.1 If you are dissatisfied with any aspect of our service, you should raise the issue with our team as soon as possible so that we have an opportunity to address it on the day.

13.2 If the issue cannot be resolved immediately, you should submit a written complaint setting out the details of your concern. We will investigate and aim to respond within a reasonable time frame.

13.3 Both parties agree to attempt good faith negotiation to resolve disputes before considering legal proceedings.

14. Data Protection and Confidentiality

14.1 We will collect and process personal data about you only to the extent necessary to provide our services, manage bookings, handle payments, and comply with legal obligations.

14.2 We will take appropriate steps to protect your personal data and will not sell or disclose your details to third parties except where required for service delivery, legal compliance or with your consent.

14.3 You are responsible for ensuring that any personal data contained within your goods, such as documents or electronic devices, is appropriately backed up or secured. We are not liable for loss of data stored on devices.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions, and any contract formed under them, are governed by and construed in accordance with the laws of England and Wales.

15.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with the services or these Terms and Conditions.

16. General Provisions

16.1 If any provision in these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

16.2 No waiver of any breach of these Terms and Conditions shall be considered a waiver of any subsequent breach.

16.3 These Terms and Conditions may be updated from time to time. The version applicable to your contract will be the version in force at the time your booking is confirmed.

16.4 These Terms and Conditions, together with any written quotation or confirmation we provide, constitute the entire agreement between you and us in relation to the services and supersede any prior verbal or written understandings.